1994 TOLL-FRAUD LOSSES
Voice-mail/PBX/attendant fraud
Inbound-800 fraud
Cellular toll fraud
False service subscriptions
Calling/credit-card fraud
Prisoner toll fraud
Stolen pay-phone calls
Call-forwarding fraud
Hists to carrier switches/networks
900-number fraud
Social engineering
Total estimated theft in 1994:
$1.3 billion
$115 million
$400 million
$475 million
$400 million
$90 million
$90 million
$65 million
$190 million
$100 million
$80 million
$3.305 billion
SOURCE: TELECOM & NETWORK SECURITY REVIEW, TELECOMMUNICATIONS ADVISORS INC., PORTLAND, ORE.
 

Toll-fraud victims' losses could total $3.3 billion this year. This does not include carriers' costs for handling irate customers, installing equipment needed to carry fraud-inflated traffic and operating fraud-tracking systems. Not included, too, are user costs to collect and monitor call activity, etc. Based on its survey of 100 security professionals, consultants, users, regulators, carriers and law-enforcement agencies, Telecommunications Advisors, Inc. estimates that these costs would add another $600 million to this total.

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